SHIPPING & RETURNS
FREE STANDARD SHIPPING THROUGHOUT THE US!
SHIPPING INFORMATION CAN BE UPDATED OR CHANGED WITHIN 24 HOURS AFTER THE ORDER HAS BEEN COMPLETED.
ALL SHIPMENTS RETURNED TO US DUE TO AN INCOMPLETE/INVALID SHIPPING ADDRESS ARE SUBJECT TO A RETURN SHIPPING FEE. PINEAPPLE IS NOT RESPONSIBLE FOR RETURN-TO-SENDER FEES. AS A PRECAUTION, PLEASE MAKE SURE THAT ALL INFORMATION UNDER SHIPPING IS CORRECT BEFORE FINALIZING YOUR ORDER.
Once your order has been shipped, you will get an email sent to you with a tracking number. You can use that number to track your package through the USPS tracking system.
Orders typically take between 24 and 48 hours to be processed. Please allow five to ten (5-10) business days for orders to be shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order.
NOTE: Orders placed after 5 PM on FRIDAY will NOT be processed until THE FOLLOWING MONDAY.
All items will be shipped via USPS First Class or Priority Mail.
USPS DELIVERIES can take between three and ten (3-10) business days.
We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide, please contact USPS.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
We do ship internationally. SHIPPING CHARGES APPLY.
ONE is dedicated to keeping your shopping experience simple and affordable!
RETURN & REFUND POLICY
EASY 14 DAYS RETURNS AND EXCHANGES!
All you need to do is:
1. GET AN AUTHORIZATION NUMBER
To get an authorization number, please email us at with your order number and the reason for the return or exchange within three (3) calendar days after order delivery.
2. SEND THE GARMENT BACK
After receiving an authorization number, please include the returnable/exchangeable item and an authorization number with the package and send it postmarked within fourteen (14) calendar days to the address we provide you with.
3. WAIT FOR THE REFUND/EXCHANGE
Please allow us fifteen (15) business days after package delivery to process the refund or exchange.
To be qualified for an exchange or return item(s) should be:
1. Absolutely brand new condition.
2. Have no signs of wear, damages, stains, ripped seams, wholes, fabric deformation, etc.
3. Have all original tags and labels on.
Please be advised, that all returned items will go through our internal quality control checkup. In case the item does not meet the requirements above, it will be shipped back to the customer. (and the refund will not be issued/exchange will not be processed.)